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Support

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Technical Support Services

CipherOptics technical support services provides phone/email support install, configure and/or isolate any problems that might occur. You can select from a number of plans which provide support up to 7 days a week, 24 hours a day, 365 days a year.

Support is available via phone, email or the web:
866-GigE-Sec (866-444-3732)
+1-919-865-7302 International
support@CipherOptics.com

Existing customers can access the support database at:
http://support.CipherOptics.com

	Warranty	Silver	Gold	Platinum
Technical Support (Phone or email)	8am - 5pm EST, M-F (90 days)	8am - 5pm EST, M-F	24/7/365	24/7/365


Software	Software maintenance releases (90 days)	Software maintenance and feature releases	Software maintenance and feature releases	Software maintenance and feature releases

Hardware	10 day repair and return after receipt of RMA unit (1 year)	10 day repair and return after receipt of RMA unit	10 day repair and return after receipt of RMA unit	Next business day replacement